Fa Qよくあるご質問

Wellne Staraso

What is thalasotherapy?

Thalassotherapy is a combination of "thalassa (sea)" (Greek) and "therapeutic (treatment, therapy)" (French), and generally refers to "marinary therapy." In a marine climate, it is used to develop health by utilizing the resources of the ocean, such as seawater, sea mud, seaweed, and coastal air.

What is Wellnestaraso?

Wellnestaraso is a complex combination of exercise, treatments, and physical therapy (therapy that utilizes physical forces such as water pressure, temperature, and shiatsu), centered around the Thalasso pool. It is also the name of the area where the thalasso pool and treatment rooms are located.

Are there any thalasso facilities that can be used for free when staying there?

During your stay, you can use the thalasso pool, dry sauna and training gym. Please check the precautions before using. Other programs and menus are available at an additional charge.

Can I use Thalasso before/after check-in?

You can also use it before check-in and after check-out. Valuable items will be kept at the Taraso reception.

I haven't stayed there, can I use Wellnestaraso?

Guests staying at The Atta Terrace Club Towers, The Uza Terrace Beach Club Villas, and those staying above the club floors of The Busena Terrace and The Naha Terrace are eligible to book in advance. When using the facility, a facility usage fee of ¥5,000 (including consumption tax) per person will be charged. Additionally, guests staying at the "The Busena Terrace" Club Villa are free of charge.

Do I need to book advances for Wellnestaraso menus and programs?

Some items cannot be accepted on the day, so we recommend making a reservation in advance. Please contact us by phone. Wellnestaraso Tel: 0980-51-1115 Opening hours: 9:00-22:00 (March-November) / 9:00-20:00 (December-February)

I don't know what programs and menus suit me...

You can view a menu that suits you by selecting therapy and usage period on the Wellness Staraso page on our homepage. If you have any concerns, please contact us by phone. Wellnestaraso Tel: 0980-51-1115 Opening hours: 9:00-22:00 (March-November) / 9:00-20:00 (December-February)

How will counselling proceed if you book a stay-at-home wellness program?

If you book a stay-at-home wellness program, we will contact you by phone or email before your arrival. Additionally, after checking in the hotel, therapists will provide consultations and proceed with the program. Please note that we may change the contents of the program depending on your health.

Are there any menus available even when I'm pregnant?

We offer a menu that can be enjoyed by those in the stable period (16th to 32th week of pregnancy). Please contact us by phone as the menu items can be provided differently depending on your physical condition. Wellnestaraso Tel: 0980-51-1115 Opening hours: 9:00-22:00 (March-November) / 9:00-20:00 (December-February)

Can men also use the treatment?

Men are also available. We also offer treatments that couples can take.

What kind of swimsuit should I wear when using the Thalaso Pool?

Considering the effects of jet water flow, we recommend the one-piece type for female customers. If you are wearing a bikini or separate type, please use the rash guard.

Where should I change clothes when using the Thalasso pool?

Guests staying at The Terrace Club Wellness Resort at Busena will be welcome to change into swimsuits in their rooms and come to the Taraso reception with a thalasso gown and pool sandals. Guests staying at The Busena Terrace, The Atta Terrace Club Towers, The Uza Terrace Beach Club Villas, The Naha Terrace will receive locker keys and thalaso gowns at the Taraso reception, and will be given a "sandalaso sandal" so that you can change your clothes in the locker room. Please use it above.

Can I walk around the building in my swimsuit?

We do not only use swimsuits. Please wear a gown and pool sandals when traveling around the building. In the Wellnestaraso area, use thalasso gowns, or use beach gowns when using the poolside bar or infinity pool. Other facilities do not allow use in gowns.

Do you rent swimsuits or rash guards?

We do not rent swimsuits, but they are available for sale at the hotel selection. Rash Guard is available for rental (free of charge).

Do you have clothing or shoes available for use in the training gym or stretching?

We do not rent clothing, but it is available at the hotel selection. Indoor shoes are available for rental (free of charge).

Can I use the Thalasso pool while wearing makeup and sunscreen?

Please refrain from using the product while wearing makeup. Sunscreen is only available on the face. When the sun is strong, we have a movable tent (roof).

Can I use Wellness Staraso while wearing contact lenses?

Yes, it is available.

Are the facilities at Wellnestaraso unisex?

All items are unisex, including dry saunas. Please wear a swimsuit before using.

Can I use Wellnestaraso during pregnancy or after giving birth?

Customers in the stable pregnancy period (16-32 weeks) can only use the facility in some areas of Thalaso Pool (areas with no currents). *Please fill out the consent form before using the service. After giving birth, you can use the service if you can exercise underwater, but please consult your doctor in advance before using the service. We also offer a special menu that can be enjoyed with peace of mind even for customers who are still pregnant (16 to 32 weeks) and during breastfeeding periods. Please contact us for more details. Wellnestaraso Tel: 0980-51-1115 Opening hours: 9:00-22:00 (March-November) / 9:00-20:00 (December-February)

If the Thalasso pool is not available during typhoons or bad weather, is there any replacement for indoor facilities?

Yoga and stretching programs will be available in the Wellnestaraso area.

Are there any precautions to note at Wellnestaraso?

There are some precautions, so please check the "Request" section at the bottom of the wellness menu on the homepage. (Link)

Accommodation

Can I stay at Wellnestaraso without using it?

Accommodation is possible. Accommodation includes using the Thalasso pool, dry sauna and training gym, so please feel free to use it.

How does the view from the room differ?

Club Deluxe Ocean 2 Bedrooms, Club Deluxe Ocean facing Nago Bay, this guest room offers the closest ocean feel. Club Deluxe Sunset is facing Busena Beach, offering evening views over The Busena Terrace main building and Banyan Village.

What time is check-in and check-out?

Check-in is from 2:00pm and check-out is until 11:00am. Also, check-in and check-out times may vary depending on your accommodation plan.

Are there any rooms where you can smoke?

All rooms are non-smoking (including e-cigarettes), including rooms and terraces and balconies. For smoking, please use the designated smoking area on the premises. Please note that if smoking or bringing cigarette butts in a guest room is confirmed, we will charge 20,000 yen and a guest room damages fee for cleaning the room.

Are there any connecting rooms available?

Although there are no connecting rooms, there are two bedrooms (4 beds and up to 4 people can stay). In addition, depending on the accommodation plan, we also have an ajoining room (confirmed next room).

I would like to send my luggage in advance.

Please fill in the name of the representative for booking your accommodation, the name of the person who sent the package, and the date of arrival, and send it to Butler Service below. We will take good care of your items until your arrival. [Barrier delivery address] 1750 Kise, Nago City, Okinawa Prefecture, 905-0026 The Terrace Club Wellness Resort at Busena Butler Service / Tel: 0980-51-1113

Restaurants & Bars

Can I make a reservation at a restaurant?

Lunch and dinner reservations are available for "Fine Dining." Please make a reservation by phone or via the official website. (Link to online reservation) Hotel Representative TEL: 0980-51-1113

Are smoke-free at restaurants?

All seats in the restaurant and bar are non-smoking.

Is there a dress code at the restaurant?

There is no dress code, but casual occasions are not allowed during dinner time at Fine Dining. For men, come in a gorgeous outfit, such as a shirt and pants that cover the knees, and for women, come in a resort dress or dress. Please refrain from visiting our store in flip-flops, slippers, or similar footwear.

In-house facilities

Is the entire building non-smoking?

All hotel grounds, including the terrace, are non-smoking.

Is there a training gym?

There is a training gym in the Wellnestaraso area. We offer two treadmills and three exercise bikes. Please wear indoor shoes. Please refrain from using swimsuits.

Is there an indoor pool?

Although there is no indoor pool, the Thalasso pool is available all year round in seawater heated to 33°C to 36°C. You can also enjoy the free indoor pool on the adjacent The Busena Terrace.

Is swimming available on the beach?

Nago Bay Beach in front of the hotel is outside the swimming area, so swimming is not possible. Please take advantage of the adjacent Busena Beach.

Are there any marine activities?

We are looking for the adjacent sister hotel "The Busena Terrace." We offer a wide range of menus, including cruising, diving, and fan programs.

Is there a convenience store in the hotel?

There is no convenience store on the hotel grounds. The convenience store in Banyan Village (one minute walk from the hotel) on the adjacent The Busena Terrace site sells sweets and drinks.

Are there any ATMs (automated teller machines) available?

There is no on the hotel grounds. We are directing you to a convenience store located about a 10-minute drive away.

Is there a place where you can have fireworks?

Fireworks are prohibited on hotel grounds, including the beach.

Can I use the internet?

Wi-Fi is available free of charge on the hotel grounds. We also rent out LAN cables for free to those using our rooms. Please contact Butler Service when using this service.

I have a tattoo, can I use it?

All tattoos are prohibited from being exposed at all facilities, including body art (tattoos, paint, stickers, etc.). Please wear a rash guard when using the pool or beach, and a jacket when using restaurants or other facilities.

access

Is there a parking lot?

Parking is available. Guests staying at the hotel are provided by a valet service, so please come straight to the entrance. Parking fee is 1,500 yen per night (tax and service charge included). Additionally, parking fees for 6 or more nights are free for staying at the same hotel. (Maximum 5 nights)

Is there a transfer to The Busena Terrace?

You can use the shuttle bus (commonly known as the red bus) that operates on the premises. In addition, staff can also use a card to pick up and drop off passengers, so please let us know if you wish.

How do I get to the hotel from Naha Airport?

In addition to airport limousine buses and rental cars, there are also terrace carriers. For more information, please refer to the following. (Link to access page)

Please tell us how long it takes to nearby tourist spots.

https://www.terrace.co.jp/busena/faq/

Is there a hospital nearby?

Okinawa Prefectural Northern Hospital is about 20 minutes' drive from the hotel, and Northern District Medical Association Hospital is about 25 minutes' drive away. Okinawa Prefectural Northern Hospital TEL: 0980-52-2719 Northern District Medical Association Hospital TEL: 0980-54-1111

My Terrace

What is My Terrace?

This is The Terrace Hotels' web membership service. Register with My Terrace (free) to get the best rates for staying at the 5 hotels at The Terrace Hotels, and we offer services exclusively for members. In addition, our e-mail newsletter will provide you with recommended information such as discount accommodation plans and seasonal information.

How do I register for My Terrace?

New registration (free) can be made via our dedicated web page. Please agree to My Terrace's Terms of Service and register. Register here: https://www.terrace.co.jp/reserve/mypage/

Is there a fee to register for My Terrace?

Registering for My Terrace is free. However, there may be additional charges for internet connection.

Can't I register unless I have an email address?

You will need an email address to register. You can also use an email address (carrier email) provided by a mobile phone company, but due to security settings, we recommend registering with a non-carrier email as you may not be able to receive a "registration information email."